1. Order Cancellations

We accept cancellation requests before an order has been shipped or the product has entered production, where applicable.

If your cancellation is accepted, we will arrange a full refund for the cancelled order or cancelled items, as applicable.

Once an order has shipped, we are unable to cancel it through the cancellation process. You may contact us to discuss whether the order qualifies for a return under this policy.

If you need to cancel an order, please contact us as soon as possible and include your order number.

2. Return Eligibility

Customers may request a return within 14 days after receiving their order, subject to the conditions of this policy and applicable law.

To help us review your request, returned items should meet the following conditions:

• The item is unused and in the same condition in which it was received.
• The item is returned in its original packaging, where reasonably available and appropriate.
• You provide your order number, receipt, or other reasonable proof of purchase.
• You contact our customer support team and receive return instructions before sending the item back.

Please do not send a return directly to a manufacturer or to an address that has not been authorized by our customer support team.

Certain items may be subject to additional restrictions under applicable law or because of their nature. Any applicable restrictions will be explained where relevant.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

3. How to Request a Return

Please follow these steps before returning an item:

1. Email service@calvuniq.com with your order number and the item you would like to return.
2. Briefly explain the reason for the return. If an item arrived damaged, defective, or incorrect, please include clear photographs when possible.
3. Wait for our customer support team to review your request and provide the applicable return instructions.
4. Follow the instructions provided, including any confirmed shipping requirements.

The return address will be provided by customer support when appropriate. Please do not mail items to an unconfirmed address.

4. Return Shipping and Fees

Any applicable return shipping arrangements will be explained by our customer support team before you send an item back.

Customers will not be charged more than once for the same applicable shipping cost, including return shipping, and we do not charge a restocking fee for returns under this policy.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and explain the available resolution.

Any shipping charges, deductions, or exceptions will be handled in accordance with the terms disclosed for your order and applicable law.

5. Refunds

After your return is received, we will inspect the item and notify you by email whether your refund has been approved or declined.

If approved, the refund will be submitted to your original payment method, unless another arrangement is required or agreed upon.

The time it takes for the refund to appear in your account may depend on your payment provider, bank, card issuer, and their processing procedures.

Refunds are handled according to the applicable terms of your order and legal requirements. We will communicate any relevant details if your request requires further review.

6. Late or Missing Refunds

If you have been notified that your refund was processed but it has not appeared in your account, please try the following:

1. Check your bank or payment account again.
2. Contact your credit card issuer, if applicable, to ask whether the refund is still being processed.
3. Contact your bank or payment provider for further assistance.
4. If the refund still cannot be located, contact our customer support team.

Please email service@calvuniq.com with your order number so we can help review the status of your refund.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly after delivery.

Include your order number and, when possible, photographs that clearly show the issue. This information helps us assess the situation and determine an appropriate resolution.

Depending on the circumstances and applicable law, the available resolution may include a replacement, refund, or another appropriate remedy.

8. Exchanges

If you would like a different item, color, or variation, please contact customer support before returning your purchase.

We will explain the available options based on product availability and the circumstances of your order.

9. Contact Us

For cancellation requests, return authorization, refund questions, or help with a damaged or incorrect item, please contact our team.

Please include your order number so we can identify your purchase and assist you more efficiently.