1. Order Processing Time

Orders are processed on regular business days, excluding applicable holidays. Processing begins after an order has been successfully submitted and accepted.

The time needed to prepare an order may vary depending on product availability, order volume, payment verification, and other operational circumstances.

2. Estimated Delivery Time

Delivery times vary by destination, carrier availability, customs procedures where applicable, and local delivery conditions. Any estimate shown during checkout or in your shipping confirmation should be used as the primary reference for your order.

Delays may occur because of severe weather, carrier disruptions, customs inspections, transportation issues, peak-season demand, or circumstances outside our reasonable control.

Delivery estimates are not guarantees unless expressly stated otherwise at checkout or required by applicable law.

3. Shipping Rates

Available shipping methods and applicable charges are displayed during checkout before you submit your order. The final amount may depend on your delivery destination, selected shipping service, order contents, and any eligible shipping promotion.

Please review the shipping amount in your order summary before completing payment.

4. Shipping Destinations

Available delivery destinations depend on our current shipping arrangements and the options supported by the checkout system.

If a destination cannot be served or an issue prevents shipment of an order, we will contact you using the information provided at checkout and explain the available next steps.

For questions about delivery availability, contact service@calvuniq.com.

5. How to Track Your Order

When tracking is available, a tracking number or tracking link will generally be provided in your shipping confirmation email after dispatch.

1. Open your shipping confirmation email.
2. Locate the tracking number or tracking link.
3. Follow the carrier's tracking page for the latest available updates.

Tracking information may take some time to appear after the carrier receives the parcel. If you cannot locate your tracking details, check your spam folder or contact our support team.

6. Changing Your Shipping Address

If you entered an incorrect shipping address, contact us as soon as possible at service@calvuniq.com. Include your order number and the corrected address.

We will review whether the change is possible. Address changes cannot be guaranteed once an order has been processed, transferred to the carrier, or dispatched.

Please double-check your delivery information before completing checkout.

7. Billing and Shipping Addresses

Where supported by checkout, you may enter a shipping address that differs from your billing address.

Please ensure that your shipping information is complete and accurate. Payment verification requirements may vary according to the payment method used.

8. Customs, Duties, and Import Charges

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Responsibility for these charges depends on the destination, the applicable rules, and the terms presented during checkout. Please review any applicable import requirements before placing an international order.

9. Delayed, Lost, or Damaged Shipments

If your tracking information appears delayed, allow time for the carrier to update its records. If your shipment appears lost, has no meaningful tracking updates, or arrives damaged, contact us with your order number and relevant details.

For damaged deliveries, clear photographs of the parcel, packaging, and affected items can help us review your request.

We will assess the situation and explain the available next steps in accordance with our applicable policies and legal obligations.

10. Contact Us

If you have questions about shipping, tracking, delivery availability, or an address change, please contact our customer support team.

When contacting us about an existing order, include your order number so we can identify the relevant transaction.